Privacy Policy

Last updated: 4 May 2026

1. Introduction

CanWell Dispensary (we, our, us) is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable State of Western Australia medicines and poisons legislation.

As a registered pharmacy, we collect, use, and disclose personal and health information only as necessary to provide lawful pharmacy and healthcare services.

2. Nature of Our Services

CanWell Dispensary:

• Is a licensed pharmacy.
• Dispenses medications only on receipt of a valid prescription.
• Does not supply medicines without lawful authority.
• Does not provide medical advice via the website.

Where applicable, some medicines dispensed may be controlled substances (including Schedule 8 medicines), which are subject to additional legal and regulatory controls.

3. What Information We Collect

Personal Information

• Full name
• Date of birth
• Residential address
• Phone number
• Email address

Health Information (Sensitive Information)

• Prescription information
• Medication history
• Allergies and relevant medical conditions
• Prescriber details
• Dispensing records

Identity Verification Information

Where required by law or professional standards, we may collect information to verify your identity before dispensing medications.

Transaction Information

• Payment details
• Order and dispensing history

Technical Information

• IP address
• Device and browser data
• Website interaction data

4. How We Collect Information

We collect information when you:

• Present a prescription (in-store or electronically).
• Submit prescription information via approved systems.
• Contact us by phone, email, or website.
• Use our services (including delivery arrangements where applicable).

We may also receive information from:

• Prescribers
• Approved electronic prescription services (e.g. eRx)
• National digital health infrastructure (where applicable)

5. Purpose of Collection

We collect and use your information strictly for:

• Lawful dispensing of medications
• Verification of prescriptions and identity where required
• Clinical safety and medication management
• Communication regarding your prescriptions
• Compliance with regulatory and legal obligations
• Record-keeping required under pharmacy and medicines legislation

We do not use your information for inappropriate marketing of medicines.

6. Disclosure of Information

We may disclose your information only where necessary and permitted by law, including to:

• Your treating doctor or healthcare providers
• Prescription exchange services (e.g. eRx)
• Government and regulatory authorities (including WA Health or other relevant bodies)
• Service providers supporting pharmacy operations (e.g. IT systems, secure delivery providers)

We do not sell personal or health information.

7. Controlled Medicines and Regulatory Compliance

Where dispensing controlled medicines (including Schedule 8 medicines):

• Additional verification, monitoring, and record-keeping obligations apply.
• Your information may be used to comply with state and federal monitoring requirements.
• We may be required to disclose information to regulators in accordance with law.

8. Electronic Prescriptions

Where electronic prescriptions are used:

• Prescription tokens and data are processed via approved national systems.
• We only access information necessary to dispense your medication.
• Data handling complies with applicable healthcare and digital health standards.

9. Storage and Security

We take reasonable steps to protect your information, including:

• Secure pharmacy dispensing systems
• Controlled access to patient records
• Staff confidentiality obligations
• Secure storage and transmission practices

Health information is treated as highly sensitive and confidential.

10. Access and Correction

You may request:

• Access to your personal or health information
• Correction of inaccurate or outdated information

Requests can be made using the contact details below.

11. Data Retention

We retain records in accordance with:

• Pharmacy practice requirements
• Medicines and poisons legislation
• Healthcare record retention laws

12. Website and Cookies

Our website uses Google Analytics, a web analytics service provided by Google, to understand how visitors interact with our site. Google Analytics sets cookies to:

• Improve functionality
• Understand user interaction

Where consent is required by law (for example, for visitors in the European Economic Area and the United Kingdom), analytics cookies are only set after you accept them via a consent banner, and analytics remains disabled until you accept. You can manage or clear cookies at any time through your browser settings.

13. Third-Party Services

We may engage third-party providers for:

• Website hosting
• Payment processing
• Operational support

These providers are required to handle information securely and in accordance with applicable privacy laws.

14. International Data Transfers

Some service providers may be located outside Australia. We take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

16. Contact Us

CanWell Dispensary

Email: info@canwelldispensary.com

Phone: (08) 9279 3817

Address: Unit 7/222 Walter Road West, Morley WA 6062

17. Complaints

If you believe your privacy has been breached, please contact us.

You may also contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au